jamesoff.net




5
Jan
2006
9

Goldmine Sucks

Dear User, You know the two features you use most – writing a new email and checking the postcode on an address? Well, I just conveniently deleted all your settings for them! Love from Goldmine

What a piece of crap.


Permalink | Posted in Sysadmin 

9 comments on “Goldmine Sucks”

  1. Posted by Justin (Permalink)

    To die a slow and painful death, try using Goldmine.


  2. Posted by Steve (Permalink)

    Goldmine is to software what the Yugo was to cars. Functionally, but futile and ultimately useless.


  3. Posted by SteveR (Permalink)

    What’s really frightening is the database design, it breaks every rule there is about how to design databases. Nothing ever works right – automated processes are always a problem, they don’t run on all our contacts.


  4. Posted by X3HaloEd (Permalink)

    GoldMine is a piece of garbage. It’s probably the worst software I have ever used (just slightly worse than Norton Anti-Virus). I hate it. The whole thing is just thoughtlessly slapped together. GoldMine 7 has a bug that causes about 30 “check that gmres.dll can be found in the PATH enviroment variable” (yes, “enviroment” is spelled wrong in the error message) errors a day in the Windows Event Log on ALL of our workstations, including our Terminal Server (VERY BAD!). The PATH environment variable for gmres.dll is correctly set on all workstations, but it still insists on spitting out AT LEAST 10 errors per workstation per day. The program takes about 1 minute to reach the friggin’ login screen. I experience GoldMine crashes weekly. Emails are stored oddly. The activity preview window in the activity list shows “[email unavailable]” or some crap like that until you go to complete the activity. Then it transfers the email to the preview window or something, and then if you cancel the completion and re-open the activity, all of the information is suddenly missing out of there, so you have to copy and paste it from the preview window.

    Don’t even get me started on GISMO (GoldMine’s terrible attempt to link Outlook emails to the database) or there other MS Office link attempts. They consistently cause all sorts of weird MS Office malfunctions for our users.

    I think I am going to start taking a screenshot of every retarded GoldMine problem and compile them into a blog post on my website (http://www.x3haloed.com/).


  5. Posted by Bill G (Permalink)

    My boss likes Goldmine. He almost insists that I use it.

    I have only been using Outlook express for about 10 years and don’t really care to learn anything else. I tried Goldmine for a while but could never get used to it. I see no advantages to Goldmine unless getting kicked out of the system, taking too long to log in, waiting for the system to get emails again and being driven crazy are advantages.

    I hate Goldmine and hope the company who sells it goes bankrupt.


  6. Posted by Goldmine Hater (Permalink)

    Sometimes I sit at my desk and joke at how productive I am while using Goldmine. My company prefers that we use Goldmine, probably so they can read all of our emails to make sure we stay captive. Sometimes when I actually can’t wait 40 minutes to send an email, I sign onto gmail and poof my life doesn’t suck anymore. Goldmine sucks so bad!


  7. Posted by ian farmer (Permalink)

    You think goldmine used to be bad? Try the very latest version – you ain’t seen nothing yet. I have had more support calls, problems and bugs in 6 months than in 15 years, mind you it doies not matter because Frontrange clearly do not want to sell it.

    If they did then when you call them and leave 10 voice mails saying is there a reseller in North Carolina I need to place an order, someone would call you back – but they don’t.

    I had to buy from the UK.


  8. Posted by Kira Turner (Permalink)

    If you think Goldmine sucks then try deciphering Goldmine for Dummies. Half the things I look up aren’t even listed in the index and if by miracle of miracles it is listed the directions are so poorly written you can’t follow them or it gives you the beginning of how to do something and then leaves you on your own to figure out the rest. I hate Goldmine!!!! and I doubly hate Goldmine for Dummies!!!


  9. Posted by tom O'Connor (Permalink)

    Guys, I couldn’t disagree more. We adopted G/mine 6 years ago as a common system to manage our customer contacts. It is clunky but solid – just like SAP. And, just like SAP it demands users to adapt to it. When everyone wakes up to this reality & gets with the programme for the common good of all users, then everyone reaps the advantage. But, if individual users are only concerned with their own individual comforts, then obviously it can’t succeed – but that is not G/mine’s problem, it’s just a case of plain bad attitude on the part of the individual users.We run a fairly wide menu of service streams – see http://torc.ie/services/. Tom



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